Blog de Francisco Velázquez

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Decir NO

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That “saying no” philosophy extends to some customers too. “We don’t tolerate toxic customers,” says Jackson. “It’s amazing how much time and resource one rude and arrogant person can consume. If someone is constantly asking for things you don’t offer, whining, complaining, or emailing through lots of questions, drop them like a hot potato. It never ends well anyway. If your first contact from a potential client is abusive and rude, they will be worse when they part with some money. Do yourself and your team a favor and politely decline their business.”


Written by fravelgue

October 29, 2010 at 10:39 am

Posted in business

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